Ethics in Intercultural and International Communication

Question: 1. What topic discussed in this subject you find most interesting? 2. Write a personal reflection (with two or three supporting reasons) why you found this topic of great interest 3. How do you think you could apply it in your present or future professional career? Answer: 1. Among all the topics given in this assignment, I have decided to choose intercultural communication as my selected topic. The overarching term intercultural communication refers to the interaction among the people of different cultures and backgrounds. With the upgrading progress of globalization, people of different attitudes and backgrounds are associated within a business organization (Casmir 2013). The business experts intend to focus on the skill and competency of an individual professional rather than their religious and cultural background. Therefore, after being amalgamated with the people of different attitudes and cultures employees can get the opportunity to become familiar with different languages. Based on the religion and cultures, the language as well as the approach of communication varies. Despite the presence of diverse cultures and religions, organizational professionals intend to make an effective communication with each other in order to exchange necessary inf ormation (Samovar et al. 2014). Intercultural communication can be conducted in two categories that include verbal communication and non-verbal communication. In most of the cases, it has been observed that people of different cultures are not flexible enough to make an effective communication at the workplace due to the linguistic barriers. In this kind of situation, the organizational managers intend to maintain non-verbal communication as well. Non-verbal communication indicates interaction between sender and receiver with the help of written communication, expression, indication and so many. Intercultural communication is highly important for evaluating the skills and mental ability of an individual. Intercultural communication helps professional to come in close contact with various kinds of people, their habits, languages and manners. Professionals get the scope to be accustomed with each others cultures and attitudes (Martin and Nakayama 2013). Therefore, the professionals get the opportunity to show their versatile attitudes. In addition, when a business organization is constituted with professionals of different backgrounds, their psychology differs while taking necessary decision at the workplace. Intercultural communication helps the business managers to take collective decision at the workplace. 2. I have chosen this topic amidst the all due to several reasons. I am personally associated with a business organization working as a supervisor in customer service department. I have personally observed that intercultural communication is endowed with some of the necessary advantages as well as disadvantages. I have come across the professionals of different cultures and backgrounds. Their way of expressions, their communication approach, their psychological approaches are different from me. On one hand, I have faced innumerable barriers in order to make an effective communication with those employees. The primary barriers that I faced while interacting with those people include linguistic barriers, psychological barriers, cultural barriers and so many. As a result, I was facing difficulties to provide effective service process to the customers, as I was unable to communicate properly with them. In this kind of situation, our human resource department decided to provide an effecti ve training to those professionals in order to enhance their communication skill. After receiving the training, I was able to maintain an effective communication with those professionals. I personally observed that their way of thought while making business strategic decision helped me immense to enhance my knowledge and competency. I have learnt to develop my personal manners and attitudes by observing their cultures. A large number of employees are immensely talented and skillful. Due to their language barriers, they did not get the scope to be associated with professional field. However, my organization after implementing diversity management at the workplace has opened the door for employees of different cultures and backgrounds. As a result, I have been familiar with a large number of talented and skilful employees from whom I have learnt to develop my personal and professional skill. Therefore, as per my personal experience I have observed that people of diverse cultures and attitudes can render variation within a business organization. Therefore, intercultural communication can help the organizational professionals for communicating with diverse people and atti tudes. 3. Intercultural communication can help me to develop my present and future career immensely. As per my knowledge and experience, I have evaluated that an individual has to be very much flexible for dealing with the people of diverse cultures and attitudes. I am having a limitation in language as well as psychology. In order to communicate with the different kinds of people I should know several languages with the help of which I would be able to maintain an effective communication with them. On one hand, I would get the scope to learn various languages for enhancing my knowledge and skills. On the other hand, I would be able to make a proper and strong communication with the employees to exchange necessary information. As a result, customers would get good service process from the employees that would ultimately enhance organizational image and reputation. My professional career is highly dependent on the revenue growth of my business organization. In addition, intercultural communication would help to enhance my decision-making skill as well. In my business organization, I have to perform within a team. The business leaders focus on group performance rather than individual performance. However, while involving with a particular team I have to share my point of views towards reaching the business goal. In this kind of situation, I as a team member have to give priority on others decision as well. At that particular time, I have observed that in several times my other co-workers while expressing their own point of view regarding the business goal has provided innovative plans and thoughts that are more applicable and suitable for this particular business strategy. In this kind of situation, I get the scope to make better decision. It reflects on developing my professional career as well. On the other hand, in many cases, I would receive immense co-operation in developing my technological skill from my co-workers belonging from d iverse cultures and attitudes. I should have the capability of making a strong communication with my coworkers because of which they can understand my problem. Therefore, intercultural communication is highly important for developing my personal and professional career as well. Reference List: Casmir, F.L., 2013.Ethics in intercultural and international communication. Routledge. Martin, J.N. and Nakayama, T.K., 2013.Experiencing intercultural communication. McGraw-Hill Higher Education. Samovar, L.A., Porter, R.E., McDaniel, E.R. and Roy, C.S., 2014.Intercultural communication: A reader. Cengage Learning.